No, Personalshipper is for people who don’t want the bother of setting up an account. You simply pay by credit or debit card, by Google checkout or by PayPal.

No, Personalshipper is for people who don’t want the bother of setting up an account. You simply pay by credit or debit card, Google checkout or by PayPal.

Yes and no. You can make a booking with us at any time, but the earliest date for collection is the next working day. To guarantee next day pickup, you need to submit your shipment before 10pm.

Please email help@personalshipper.com with details of the change. If we are able, we’ll make the changes and email you confirmation of your request.

Enter the collection and delivery postcodes on the homepage and then you will be able to get an accurate and guaranteed quotation by entering the weigh and dimensions of your parcel.

Confirmation emails usually arrive very quickly. However, they can sometimes take up 30 minutes. If you are worried about your shipment, please check the email address on your account is correct and then contact us on help@personalshipper.com.

Once you are directed to the confirmation page, your booking has been processed. We will also send you a confirmation email so you have something for your records.

Calculate the weight of your parcel using ordinary kitchen or bathroom scales. Please specify the weight in kilograms (kg).

Measure using either a tape measure or a ruler. Please specify the dimensions in centimetres (cm).

Please don’t guess. We reweigh and measure every parcel when they arrive at our depots and, if you get it wrong, your parcel might cost extra or get delayed in transit – something that won’t make you or the recipient happy. Please use bathroom or kitchen scales to weigh your parcel and a tape measure or ruler to measure the dimensions.

For domestic deliveries the maximum weight is 60 kgs. The only size constraint we have is that we can’t take a package with a height, width or depth greater than 1.6 metres.

We’re really sorry to hear that there’s been a problem. To help us process your claim as quickly as possible, please:

• Take photos of any packaging and product damage.
• Keep hold of any damaged packaging and the delivery paperwork.

Yes, you can either nominate someone else to print off your label or you can handwrite the label, copying all the information (other than the barcode).

You can print your label as many times as is necessary. If you are sending multiple parcels, be sure to put the right label on the right parcel.

The key is to make sure the label is clear and secure. Keep the barcode free of tape or stickers and, if you are handwriting a label, use non-running ink. Oh, and please write as clearly as possible! In the age of computers, you’d be amazed at how bad people’s handwriting is getting.

Yes. We deliver between 08:00 and 18:00 so, if you aren’t going to be at home, you can have your shipment sent to or collected from your office – or to anywhere on the UK mainland. In fact we positively encourage you to add as many addresses as you can to your account. You can also add a note on a delivery or collection so we know, for example, to go to your reception desk.

If someone else will be handing the parcel over or signing for it, please let them know we will be coming.

Absolutely! We fully guarantee our deliveries.

This means that, if we don't collect or deliver on the day we say we will, we’ll give you a 100% refund on your delivery charges. That’s not a site credit; it’s money back in your bank or on your card. We will then also collect or deliver your parcel as soon as possible.

The only thing we don't refund is insurance and congestion charges.

Please contact us immediately at help@personalshipper.com.

Unfortunately, sometimes delays and mistakes happen. It’s very rare though – so rare, in fact, that we offer a no quibble money back guarantee. If there is a problem, please get in touch by emailing help@personalshipper.com and we’ll get things sorted out as quickly as possible.

You or someone who can sign for the collection/delivery. If you are having something delivered to or picked up from your workplace, it’s easiest if you let your receptionist know.

We’ll leave a calling card at the address informing. The recipient can then collect the parcel from their local Personalshipper depot.

Yes. Next day delivery is guaranteed.

Packages are tracked by GPS so (subject to tall buildings and clouds!) you can follow your shipment and get delivery details in real time.

We have our own tracking system which includes GPS coverage for the final mile of the delivery. This means you can get real time information by logging into our tracking module. You can also have free updates by email or, at a minimal cost, by text message.

If you have problems tracking your parcel, please contact the Personalshipper team.

It's very rare for this to happen. If it does, please check you’ve put in the right order number. If it’s still not showing, please email us at help@personalshipper.com.

All you need is:

• Microsoft Internet Explorer 5.0 or Netscape Navigator 6.0 and above.
• A laser or inkjet printer with a minimum 300 DPI output.
• Pop up blockers switched off.

If the page crashed before you made a payment, then the booking details will not have been sent to our systems. Unfortunately, this means you’ll need to re-enter all the shipment details.

If the page crashed during payment and before you receive confirmation, then, again, the booking won’t have been sent to our systems and you’ll need to go through the process again.

If the page crashed after making a successful payment, then the booking should have entered our systems correctly. This means you’ll get a confirmation email, which will have a link to your label.

There are some things that we aren’t allowed to deliver UNDER ANY CIRCUMSTANCES (the caps are so you know how serious we are about this). We won’t accept:

• Animals.
• Bullion.
• Counterfeit or pirated goods or material.
• Currency.
• Dangerous goods, hazardous or combustible materials (as defined in IATA Regulations), including asbestos.
• Drugs or narcotics (illegal).
• Firearms, firearms components, weapons and ammunition.
• Furs, ivory or endangered animal products.
• Human remains, including ashes.
• Irreplaceable items, including antiques.
• Negotiable instruments in bearer form.
• Precious metals and stones, including jewellery (unless featured in our product finder).
• Any item(s), the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.

We use HTTPS, an internet-standard communication protocol. HTTPS uses Secure Socket Layer (SSL), an industry-standard encryption technology, to protect your information as it is transmitted over the internet.

The insurance we offer is only valid if your goods are suitable to withstand the normal rigours of transit – which might include shipping by road, rail, air or sea. Generally, insurers are happy with professional packing by a specialist company or manufacturers’ packing on new items.

If you are packing the goods yourself, you should:

• Use a sturdy corrugated cardboard box for large or multiple items.
• Individually wrap items within the box with protective cushioning to absorb any impact during transit.
• Pack the item with foam, polystyrene, newspaper, bubble wrap or other similar protective packaging.
• Ensure that the item is secure and can’t move around within the box.
• Overfill the box to account for any shifting or settling during transit if you are using foam or polystyrene peanuts.
• Use a well padded envelope for smaller items.
• Seal the package with parcel tape at least three inches wide. (It’s more hardwearing and better than masking tape, stickytape or string.)
• Clearly label the package with the recipient’s full address, and include a return address.
• Cover any sharp or protruding edges of irregularly shaped items with padding or corrugated cardboard. Make sure the label is also well-attached to the item.
• Pack rolled goods, such as fabric or wallpaper, in corrugated boxes.

Please note, these tips are general guidelines only and we can’t be held responsible if your goods are damaged as a result of unsuitable packaging.

View our general insurance questions.

View our Marine Insurance complaints procedure.

Yes. If you decide you don’t want the insurance before your package has been collected, then simply email our insurance brokers Anderson Ashcroft (Chorley) Ltd at personalshipper@andersonashcroft.co.uk and request a cancellation. A full refund will then be arranged processed.

If the package is in transit but hasn’t yet been delivered to its final destination, you can only cancel the policy if the total time for the delivery of the goods is more than one month. However, since your policy covers a single voyage and this will usually task less than one month, you won’t not get a refund of your premium for you cancel. To cancel, email personalshipper@crossley-morris.co.uk.

If your policy is for more than one month, you can cancel the policy within the first 14 days of cover. If you do decide to cancel, the underwriters will be entitled to charge a reasonable premium that this proportionate to the time on risk. You will be told how much this is when you cancel the policy. In this situation, there is also an administration charge of £5 per policy cancelled. If your premium is less than the admin charge, you cannot cancel it.

If you wish to cancel your policy you should e-mail Anderson Ashcroft (Chorley) Limited at personalshipper@crossley-morris.co.uk.

Read the cargo insurance claims procedure.

Read the Marine Cargo Insurance terms of business. 

We offer door-to-door cover, at low cost, with no excess payable in the event of a claim. We don't make you pay for a fixed priced block, so you only pay for what you are insuring.

Unlike many couriers, we are an appointed representative of Anderson Ashcroft (Chorley) Ltd who are an FSA regulated insurance intermediary (or broker). We take this commitment very seriously!

Three simple things: a web-enabled device, a web connection and a credit or debit card.

Please read the insurance section of the FAQs.

See our site Terms and Conditions.