Cargo Claim Procedure

Your claim form, and supporting documentation, should be submitted to:

Post
The Claims Manager
Anderson Ashcroft (Chorley) Ltd
19 – 21 Halliwell Street
Chorley
PR7 2AL

Email
Personalshipperclaims@andersonashcroft.co.uk

The following procedures will help you to submit your claim for goods either lost or damaged whilst in transit.

Goods damaged in transit

If your goods arrive having been damaged in transit then you must retain the goods and the packaging for possible inspection by an Insurance Assessor.
Wherever possible, if your goods arrive damaged you must make a note of this on the delivery receipt provided by the delivery driver.
It may not be possible to open and check the contents of your package, but if there are any external signs of damage to the package, you should make an appropriate note on the delivery receipt or the driver’s hand held screen.

Photographic evidence of damage to your goods and / or to the packaging is always helpful.

To support your claim, you will be required to supply some documentation. The exact type of documentation will vary depending on the type of goods involved and/or the nature of your claim, but in the first instance you should include the following documents when you submit your claim:

A completed claim form
A copy of your invoice if you purchased your goods from a retailer. If you did not purchase your goods from a retailer you will need to supply some other evidence of their value, for example:
• A receipt from Ebay, or equivalent
• An independent valuation
• A catalogue or price list

If the goods are damaged and are repairable you will be required to provide an estimate for the repair.

Your copy of the delivery receipt from the delivery driver, if you signed a paper document.

If further documents are required then Anderson Ashcroft (Chorley) Ltd will advise which documents you need to supply to support your claim.

Goods not delivered

If your goods have failed to arrive 7 days after you expected them, they may have been lost in transit and you may need to make a claim.

To support your claim, you will be required to supply some documentation. The exact type of documentation will vary depending on the type of goods involved and/or the nature of your claim, but in the first instance you should include the following documents when you submit your claim:

A completed claim form
A copy of your invoice if you bought your goods from a retailer. If you did not buy your goods from a retailer you will need to supply some other evidence of their value, for example:
• A receipt from Ebay, or equivalent
• An independent valuation
• A catalogue price or price list

If further documents are required then Anderson Ashcroft (Chorley) Ltd will advise which documents you need to supply to support your claim.